Reference

Understand What You Agree To at lobi98

Every account on lobi98 operates under these terms, and reading them carefully means no surprises when you deposit via DANA, OVO, or GoPay, make a withdrawal, or contact our support team.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms notified via account
lobi98 Understand What You Agree To at lobi98
CONTACT OUR TEAM

Reach Us About Any Terms Question

If anything in these terms is unclear — whether it is about your wallet verification, account suspension, or a payment dispute — our support team is the right place to start. Raise your query through any of the channels below and we will respond with a clear explanation referenced to the relevant clause.

Live Chat Open the live chat window from your account dashboard to ask about specific terms clauses, wallet matching rules, or account review status in real time.
Email Support Send a written query to our support address for formal terms-related requests, including account closure requests or documented payment disputes.
Help Centre Browse the Help Centre for quick answers on common terms questions — wallet verification steps, account limits, and what triggers a manual review.
HOW WE HANDLE IT

How lobi98 Applies These Terms Fairly

Fairness in applying these terms means being consistent and transparent about what we check, what we store, and how you can request changes. Below are the four areas we take most seriously when it comes to your account and these terms.

Wallet Verification

We cross-check your registered DANA, OVO, or GoPay number against the name on your lobi98 account. Mismatches are flagged before any withdrawal is processed.

Account Data Retention

Account data is retained for as long as your account is active and for a period after closure, in line with applicable law. You may request a copy through support.

Terms Change Notification

When we update these terms, we send a notification to your registered account. Continued login after the effective date counts as acceptance of the revised version.

Dispute Resolution Path

Raise any terms dispute through live chat or email first. If unresolved, the matter is escalated internally before any account action is finalised on our side.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering wallet rules, account eligibility, and what happens when something needs to be reviewed.

Yes. Every transaction processed through DANA, OVO, or GoPay on your account is covered by these terms, including the wallet-matching and identity verification rules.

No. Deposits must come from a wallet registered in your own name. Using another person's wallet breaches account terms and may result in a review or account suspension.

We notify you via your registered account before changes take effect. If you continue using the platform after the effective date, you are agreeing to the updated terms.

Contact our support team via live chat or email with your account details. We will confirm what data we hold and provide it in line with applicable local law.

Access depends on local law and is available only where permitted in eligible regions. We recommend confirming your local eligibility before opening or using an account.

Start by raising the dispute through live chat or email, referencing the specific clause you disagree with. Our team will review the case and respond before any final account action.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.