What Information We Collect and Why
When you create an account, we collect your name, email address, phone number, and the wallet identifiers you use for deposits — whether that is your DANA account number, OVO mobile number, or GoPay-linked phone. We collect this to verify your identity, process transactions, and keep
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your account secure. When you make a deposit or withdrawal through one of these wallets, the transaction reference and timestamp are logged against your account record. We also collect device and browser data — such as your IP address and session duration — to detect irregular
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access and protect your account from unauthorised login. This information is not sold to third parties. It may be shared with payment processors only to the extent needed to complete your transaction. Where local law in Indonesia requires disclosure to a regulatory body, we comply with
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that obligation. We retain your account data for as long as your account remains active and for the period required by applicable law after closure. You can request a summary of what we hold at any time by contacting our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.