Reference

Understand Your Rights and Our Obligations

Before you open an account or make a deposit through DANA, OVO, or GoPay, it matters that you know exactly what governs your use of lobi98 — what we commit to, what we ask of you, and how jurisdiction shapes what is available where…

Jurisdiction-dependent accessAccount eligibility conditionsData handling standardsDANA, OVO, GoPay payment scopeContact path for legal queries

Explore the Lobby Read FAQ

DATA AND SECURITY

How We Handle Your Data and Account Security

Your account data — including transaction history linked to your DANA, OVO, or GoPay wallet — is held under a defined retention schedule. We do not sell personal data to third parties. Cookies on this site are used for session management and fraud detection, not for third-party ad targeting. You can request a summary of what data we hold about your account, and you can ask us to correct inaccurate records. Account security relies on OTP verification at login and at the point of adding a new withdrawal wallet, which reduces the risk of unauthorised access.

Data Retention Policy

Transaction records and account data are kept for the period required by our internal policy and applicable regulation. You may request a copy of your data through the support email channel.

Cookie Handling

Cookies here manage session continuity and help detect unusual login behaviour. They are not used to pass your browsing data to advertisers or unaffiliated third parties.

Account Security Steps

OTP verification is required when you log in from a new device and when you add a new DANA, OVO, or GoPay withdrawal account — a concrete step that blocks most unauthorised withdrawal attempts.

Requesting Changes or Corrections

To correct account details, update wallet information, or formally request data deletion, contact us by email. We confirm receipt and process requests within our stated handling window.

LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If a section of our legal terms is unclear, or if you need to raise a formal account concern — including a request to access your data or close your account — our support team handles those directly. We aim to respond to legal and account-related queries with enough detail to actually resolve the issue, not just acknowledge it.

How Our Legal Terms Apply to Your Account

lobi98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to lobi98 is determined by local law and is available only in eligible regions. If you are accessing from Indonesia, you are responsible for confirming that online account activity of this kind is permitted under the laws that apply to you. We do not represent

1
that the platform is lawful in every jurisdiction, and nothing on this site should be read as a legal clearance for your specific location. When you create an account, you confirm that you meet the age and eligibility requirements applicable in your region. Your account wallet
2
— whether funded through DANA, OVO, or GoPay — is subject to our account terms, which govern how deposits are processed, how withdrawal requests are verified, and what happens if account activity is flagged. We retain the right to suspend or close accounts that do not
3
meet eligibility conditions, that show signs of policy violation, or where local regulatory requirements make continued access untenable. Transaction records tied to your DANA, OVO, or GoPay transfers are retained in line with our data retention schedule and may be used to resolve disputes. If there
4
is a conflict between a translated or summarised version of these terms and the authoritative text, the authoritative text prevails. For any legal query, our support team is the first point of contact.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Legal Terms

These are the questions we see most often when someone is working through our terms for the first time — straightforward answers, no jargon.

Access depends on your local law and eligible region. You are responsible for checking whether online account activity of this kind is permitted under the rules that apply to you.

You must meet the minimum age requirement set by the regulations applicable in your region. Creating an account is confirmation that you meet that condition.

Yes. Send a written request to our support email and specify what data you need. We log formal data requests separately and handle them within our stated response window.

Records are retained for the period defined in our data retention schedule, which factors in both internal policy needs and any applicable regulatory requirements for financial transaction data.

We notify you through your registered contact. You can raise a formal dispute via support email. We review each case against the account terms and respond with a clear explanation.

Contact us by email with a formal closure request. We process the account closure, confirm the steps for any remaining wallet balance, and handle data deletion in line with our retention policy.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Applobi98 App InfoAbout Us

Understand Your Rights and Our Obligations

How We Handle Your Data and Account Security

Data Retention Policy

Cookie Handling

Account Security Steps

Requesting Changes or Corrections

Reach Us for Policy and Account Questions

Common Questions About Our Legal Terms

01 Is lobi98 available where I live in Indonesia?

02 What age do I need to be to hold an account?

03 Can I request a copy of the data lobi98 holds about me?

04 How long are my DANA, OVO, or GoPay transaction records kept?

05 What happens if my account is suspended for a policy reason?

06 How do I close my account and have my data removed?

Legal

Related pages

Related pages